Privacy policy

Last Updated: May 15, 2026

The Gateway to Endless Elevation (also known as Access Ascend: Gateway to Ascension) operates this online store and website, offering curated spiritual healing and power products for everyday use (the "Services"). We are powered by Shopify, which helps us deliver a seamless shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, create an account, make a purchase, or interact with our Services. By using the Services, you acknowledge and agree to the practices described here. If you do not agree, please do not use the Website or provide us with any personal information.

In case of any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy takes precedence.

Personal Information We Collect

We collect the following categories of personal information (information that identifies or can reasonably be linked to you):

• Contact details: name, email address, phone number (including for SMS marketing), billing address, and shipping address.

• Financial/payment information: credit/debit card details, payment confirmation, and transaction data (processed securely via third-party providers).

• Account information: username, password, preferences, and settings.

• Transaction information: items viewed, added to cart/wishlist, purchased, returned, or exchanged.

• Referral and rewards program information: referral links, referral activity, earnings, store credit balances, and performance data (if you participate in Ascend Together Rewards).

• Communications: messages, inquiries, or support requests you send us (including via live chat).

• Device and usage data: IP address, browser type, device information, pages visited, time spent, and interaction details (collected automatically via cookies and similar technologies).

We do not collect sensitive personal information (such as health data) unless voluntarily provided, and we do not knowingly collect information from children under 16.

Sources of Personal Information

We obtain your information from:

• Directly from you (e.g., when placing orders, creating an account, joining Ascend Together Rewards, contacting support via email, phone, or live chat, or subscribing to SMS marketing).

• Automatically through your device and browser usage.

• From service providers (e.g., payment processors, shipping carriers, SMS service providers, live chat providers, referral program platform BixGrow) and partners.

How We Use Your Personal Information

We use your information to:

• Provide, fulfill, and improve the Services (process orders, ship products, manage accounts, offer personalized recommendations, and handle returns/exchanges).

• Operate Ascend Together Rewards (track referrals, calculate and issue store credit rewards or cash payouts, manage your referral dashboard, communicate program updates and milestone achievements, and comply with tax reporting requirements for P.U.R.E. Rewards™ ambassadors).

• Communicate with you (order confirmations, support via email, phone, or live chat, account updates, and rewards program notifications).

• Send marketing communications, including promotional emails and SMS messages (with your consent where required).

• Send SMS marketing messages (with your express consent, including promotional offers, updates, and alerts. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message).

• Ensure security, prevent fraud, and comply with legal obligations.

How We Disclose Your Personal Information

We share information only as necessary:

• With Shopify and trusted service providers (e.g., payment processors, shipping carriers, analytics tools, SMS service providers, live chat providers, BixGrow for referral program management) who assist in operating the Services.

• With business/marketing partners for advertising (e.g., personalized ads based on your activity).

• When you consent or direct us to share (e.g., social media logins).

• In business transfers, to comply with law, or to protect rights/safety.

We do not sell your personal information. Aggregated or de-identified data may be shared for analytics.

Ambassador Program Participation

If you join our Ascend Together Rewards™ ambassador program, we collect additional information to manage your account and process rewards:

Contact information (name, email, phone number)
Payment information for cash payouts (PayPal, ACH, Zelle, or mailing address for checks)
Tax identification information (W-9 form for U.S. ambassadors)
Referral tracking data (links clicked, codes used, purchases made through your referrals)
Rewards balance and payout history

Ambassador Rewards & Payouts

Ambassadors earn 2% lifetime rewards on all purchases made by customers they refer. Rewards are issued as store credit. When an ambassador accumulates $5,000 or more in store credit, they become eligible to convert their balance to cash at a 1:1 conversion rate (100% value, no penalties). Cash payouts are processed via PayPal, Venmo, Zelle, or check within 7 business days of request.

Tax Reporting

Ambassadors must submit a completed W-9 form before receiving their first cash payout. If your total cash payouts in a calendar year equal or exceed $600, we will issue a 1099-NEC tax form as required by U.S. tax law. You are responsible for reporting all rewards earnings to tax authorities as applicable in your jurisdiction.

Data We Collect for Ascend Together Rewards™:

When you participate in Ascend Together Rewards™, we collect and process:

• Your contact information (name, email, phone number, mailing address)

• Payment details for store credit issuance or cash payouts (PayPal, Venmo, Zelle, or mailing address for checks)

How We Use This Data:

• Track referrals and calculate rewards (store credit or cash payouts)

• Issue milestone bonuses and performance bonuses

• Process cash payout requests for eligible P.U.R.E. Rewards™ ambassadors

Store Credit vs. Cash Payouts:

• Store credit (default) is not considered taxable income until converted to cash. Store credit never expires and can be used for any future Access Ascend purchase.

• Cash payouts (P.U.R.E. Rewards™ Ambassadors only) are taxable commissions subject to IRS reporting. You are responsible for reporting cash payouts as self-employment income and paying applicable taxes.

Referral Tracking & Cookies

When you use a referral link or ambassador discount code to visit our store, we use cookies to track your connection to the ambassador who referred you. Website referral links have a 500-day cookie duration from the time you click the link. This means if you make a purchase within 500 days of clicking an ambassador's referral link, that ambassador will earn rewards on your purchase.

Mobile App Tracking

Our mobile app, Ascend Together, uses unique discount codes instead of cookies for tracking. When you enter an ambassador's discount code in the app, you'll receive 5% off order, and that code connection maybe saved in your account. The code may be updated or remain active for the lifetime of your account. If the code or link connection is broken or removed, the ambassador will no longer earn rewards on your future purchases.

Ambassador Program Management

Our ambassador program, Ascend Together Rewards™, is managed through BixGrow, a third-party platform. When you make a purchase through an ambassador's referral link or discount code, we share necessary order information with BixGrow to track and calculate ambassador rewards. This includes order details, purchase amounts, and customer identifiers needed for accurate reward attribution.

Affiliate Disclosure Requirement:

When sharing your referral or ambassador link on social media, blogs, websites, or other platforms, you must disclose your affiliate relationship with Access Ascend in compliance with FTC guidelines. Example: "I'm an Access Ascend ambassador and may earn a commission if you purchase through my link."

For more details about the program, including eligibility, rewards structure, cash payout terms, and prohibited activities, please review the Ascend Together Rewards™ Terms & Conditions.

Tax information (P.U.R.E. Rewards™ Ambassadors only): W-9 forms (including name, address, Social Security Number or Employer Identification Number, tax classification) for ambassadors requesting cash payouts of $5,000 or more, and 1099-NEC reporting data for IRS compliance.

SMS Marketing

By providing your phone number and consenting to receive SMS messages from Access Ascend, you agree to receive promotional text messages, order updates, and other communications at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply depending on your carrier plan.

You may opt out of SMS marketing at any time by:

• Replying STOP to any SMS message

• Contacting us at support@accessascend.com, calling 567.677.7968, or using our live chat on accessascend.com

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to your orders.

For help or support, reply HELP to any message, contact us at support@accessascend.com, call 567.677.7968, or use our live chat on accessascend.com for quick answers.

Carriers are not liable for delayed or undelivered messages.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, deliver personalized content and advertising, and track referral program activity. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our Services.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect certain features of the Website, including referral tracking for Ascend Together Rewards. For more information about cookies and how to control them, visit www.allaboutcookies.org.

Relationship with Shopify

Shopify hosts our Services and processes certain data to support operations. For details on Shopify's practices and your rights regarding their processing, visit the Shopify Consumer Privacy Policy or exercise rights via the Shopify Privacy Portal.

Mobile Application

We offer a mobile application (the "App") that provides convenient access to our Services, allowing you to browse products, make purchases, and manage your account directly from your mobile device. The App functions as an extension of our Website and is subject to the same data collection, use, and protection practices described in this Privacy Policy.

When you use the App, we collect and process the same categories of personal information as described above, including:

• Account and login credentials when you sign into your profile

• Purchase and transaction information when you place orders through the App

• Device information, including mobile device identifiers, operating system, and App usage data

• Location data (only if you grant permission through your device settings)

The App uses secure authentication to protect your account and employs the same payment processing standards as our Website. All data collected through the App is handled in accordance with this Privacy Policy and applicable privacy laws.

You can manage App permissions, including location access and notifications, through your device settings at any time. Uninstalling the App does not delete your account or personal information—to request deletion, please contact us as described in the "Your Rights and Choices" section.

International Transfers and Cross-Border Data Processing

Your information may be transferred to and processed in the United States or other countries where our service providers operate. This includes transfers necessary for order fulfillment, payment processing, and shipping to international destinations. We use appropriate safeguards (e.g., Standard Contractual Clauses approved by the European Commission) for transfers outside the EEA/UK to ensure your data remains protected in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR).

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Global Privacy Control (GPC) Support

We respect Global Privacy Control (GPC) signals. If your browser sends a GPC opt-out preference (indicating you do not want your data sold or shared for targeted advertising), we will treat it as a valid opt-out request for that device/browser. If linked to your account, we will apply it accordingly. Learn more about GPC at globalprivacycontrol.org.

We do not recognize other "Do Not Track" signals from browsers.

Your Rights and Choices

Depending on your location (e.g., under CCPA/CPRA, TDPSA, GDPR, or similar laws), you may have rights to:

Access, correct, or delete your personal information.
Opt out of sale/sharing or targeted advertising.
Limit use of sensitive data (if collected).
Portability of your data.

EU/EEA Residents — Additional GDPR Rights

If you are located in the European Union or European Economic Area, you have the following additional rights under the GDPR:

Right to be informed — know how your data is collected and used
Right of access — request a copy of the personal data we hold about you
Right to rectification — correct inaccurate or incomplete data
Right to erasure ("right to be forgotten") — request deletion of your data where no legal basis exists for retention
Right to restrict processing — limit how we use your data in certain circumstances
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making — we do not make solely automated decisions that significantly affect you

Legal Basis for Processing (EU Customers): We process your personal data on the following legal bases: performance of a contract (fulfilling your order), compliance with legal obligations, your consent (marketing communications), and our legitimate interests (fraud prevention, service improvement).

Right to Lodge a Complaint: If you believe we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with your local EU data protection authority (DPA). A list of EU DPAs is available at edpb.europa.eu.

To exercise these rights, contact us at support@accessascend.com, call 567.677.7968, or use our live chat on accessascend.com for quick answers. We will verify your identity and respond within 30 days (as required under GDPR). Authorized agents may submit requests with proper proof. We do not discriminate against users exercising rights.

You can also manage promotional emails and SMS messages by unsubscribing or replying STOP (non-promotional messages about orders/account will continue). To withdraw from Ascend Together Rewards, email us at support@accessascend.com.

Security and Retention

We use reasonable safeguards to protect your information, including:

Encrypted data transmission (SSL/TLS)
Secure storage of W-9 forms and tax data
Access controls and authentication protocols
PCI-compliant payment processing

Though no system is 100% secure, we implement industry-standard security measures to protect your personal information.

Data is retained only as long as needed for the purposes described, legal obligations, or dispute resolution. Tax-related data (W-9 forms, 1099-NEC records) is retained for a minimum of 7 years in compliance with IRS requirements.

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices—review their policies directly.

Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children. The Ascend Together Rewards™ program requires participants to be at least 18 years old.

Changes to This Privacy Policy

We may update this Policy. Changes will be posted here with the updated date. Significant changes may be notified via email or on the Website. Continued use constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

Access Ascend: Gateway to Ascension Phone: 567.677.7968 Email: support@accessascend.com Live Chat: Available on accessascend.com for quick answers