Refund policy

Last Updated: June 11, 2026

At Access Ascend: Gateway to Ascension, we want you to feel confident in your spiritual journey with us. We understand that sometimes a product may not be the right fit, and we're here to make the return process as smooth as possible.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU.

To exercise your right of withdrawal, notify us within 14 days of delivery at support@accessascend.com with your order number and a clear statement of your decision to withdraw. You must then return the item(s) within 14 days of notifying us. Return shipping costs are your responsibility unless the item arrived damaged or incorrect.

Upon receipt and inspection of the returned item(s), we will issue a full refund — including your original standard shipping cost — to your original payment method within 14 days.

Exceptions — The right of withdrawal does not apply to:

  • Opened skincare, perfumes, or personal care products (sealed for hygiene protection)
  • Opened herbal teas, incense, smudging materials, or consumables
  • Personalized or custom-made items
  • Items that have been used or are not in original condition

Return Window

You have 14 days from the date of delivery to request a return for eligible items.

Eligible Returns

To qualify for a return, items must meet the following conditions:

  • Unopened products: Must be unused, in original condition, and in original packaging with all seals intact
  • Non-perishable items: May be accepted as opened returns depending on the circumstance and condition — contact us to discuss
  • Perishable items (such as herbal infusions, oils, incense, smudging materials, and similar consumables): Final sale once opened due to hygiene, safety, and product integrity

Non-Returnable Items

The following items cannot be returned:

  • Opened perishable products (herbs, oils, incense, smudging materials)
  • Personalized or custom-made items
  • Items marked as final sale
  • Products damaged due to misuse or improper storage

Refund Method

All approved returns will be issued as store credit for future purchases. No cash refunds will be issued to the original payment method, except where required by law (including EU consumer protection laws). Store credit has no expiration date and can be used on any future order.

No Restocking Fees

We do not charge restocking fees on approved returns.

Return Shipping

Customer responsibility: You are responsible for return shipping costs.

You have two convenient options:

Option 1: Purchase a Prepaid Return Label

During the return process, you can select from the following prepaid shipping options (pricing subject to change based on carrier rates):

  • USPS Ground Advantage — Starting at $6.15 (2 business days, includes tracking and insurance up to $100)
  • FedEx Ground — Starting at $6.66 (1-2 business days, includes tracking and insurance up to $100)
  • USPS Priority Mail — Starting at $7.47 (1 business day, includes tracking and insurance up to $100)

Note: Return label prices are subject to change based on current carrier rates, package weight, and destination. The exact cost will be displayed during the return process.

The prepaid label will be emailed to you. Simply print it, attach it to your package, and drop it off at the corresponding carrier location (USPS or FedEx). The label cost will be deducted from your store credit refund.

Option 2: Arrange Your Own Shipping

You can ship the item back using your preferred carrier and pay for shipping directly. Be sure to use a trackable shipping method and retain your receipt.

Exception: If your item arrived damaged, defective, or incorrect, we will provide a prepaid return label at no cost to you and issue a replacement or full refund at our discretion.

How to Initiate a Return

Log into your account on our website. Go to your Profile and select Orders. Find the order you wish to return and click Start Return. Follow the prompts to select the item(s), reason for return, and choose your return shipping option. Submit your return request.

Please note: Our AI chat assistant cannot process, approve, or initiate returns. All return requests must be submitted through your account portal or by contacting our support team directly at support@accessascend.com or 567.677.7968.

Once we receive and inspect your return, we'll send you an email confirmation and issue your store credit within 3-5 business days.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at support@accessascend.com or call 567.677.7968 within 7 days of delivery. Include your order number and photos of the damage. We'll provide a free prepaid return label and arrange for a replacement or refund at no cost to you.

Questions?

If you have any questions about returns or need assistance, we're here to help:

Access Ascend: Gateway to Ascension Phone: 567.677.7968 Email: support@accessascend.com

We're committed to supporting your journey every step of the way!