Terms of service

Last Updated: June 11, 2026

Welcome to Access Ascend: The Gateway to Endless Elevation (the "Website" or "Service"), an online store dedicated to providing accessible everyday spiritual essentials, including but not limited to ritual tools, herbal infusions, crystals, incense, smudging items, and other products for personal spiritual growth, alignment, and elevation.

By accessing or using our Website, placing an order, or engaging with our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Website or purchase from us.

1. Use of the Website

You must be at least 18 years old or the age of majority in your jurisdiction to use this Website. You agree to provide accurate, current, and complete information when creating an account or placing orders. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Spiritual & Wellness Product Disclaimer

Our products are intended for spiritual, energetic, and educational use only. They are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace professional medical advice, diagnosis, or treatment.

Natural Product Variations: Since our crystals are natural and our products are handcrafted, each piece is unique. Your item may vary slightly in color, size, shape, or appearance from product photos. These natural variations make each piece one-of-a-kind and do not constitute defects.

Metaphysical Properties: Any statements about metaphysical properties, spiritual benefits, or energetic qualities of our products are based on traditional beliefs and practices. These statements have not been evaluated by the FDA or any medical authority. Always consult a qualified healthcare professional for any health concerns.

3. Orders and Payment

All orders are subject to availability. We accept payments through secure methods available on the Website. Prices are in USD and exclude taxes, duties, or shipping fees unless stated. You are responsible for all applicable taxes and customs duties (particularly for international orders).

EU Customers: Prices displayed at checkout will include any applicable VAT where required by EU law. The total price you see at checkout is the final amount you will be charged — no additional duties or taxes will be added upon delivery for EU orders where VAT has been collected.

We reserve the right to correct pricing errors and cancel orders if necessary.

4. Shipping & Delivery

Shipping Rates:

United States: Carrier-calculated rates displayed at checkout
Western EU: $25.00 flat rate
Southern EU: $28.00 flat rate
Nordic/Baltic EU: $30.00 flat rate
Eastern EU: $28.00 flat rate

Processing Times: Standard orders are processed and shipped within 5-7 business days (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with tracking information where available.

Processing time: 5-7 business days
Domestic shipping (U.S.): 3-7 business days after processing
International shipping: 10-28 business days to 28+ countries
EU shipping: 7-18 business days depending on region after processing
Tracking: Provided via email once your order ships
Delivery estimates: Not guaranteed; delays may occur due to carrier issues or customs

EU Customers: Under EU consumer law, we aim to deliver within the timeframe stated at checkout. If delivery is significantly delayed beyond the estimated window, you have the right to contact us to arrange a new delivery date or cancel your order for a full refund.

We ship to 28+ countries worldwide. All prices are in USD. Taxes and duties are calculated at checkout where applicable.

For complete shipping details, please refer to our Shipping Policy.

5. Returns, Refunds, and Exchanges

Due to the personal, energetic, and often handcrafted nature of our spiritual products (such as crystals, incense, smudging tools, herbal infusions, and similar items), we have a limited return policy.

EU Customers — Right of Withdrawal: If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason, in accordance with EU Directive 2011/83/EU. To exercise this right, notify us at support@accessascend.com within 14 days of delivery. EU refunds will be issued to your original payment method within 14 days of receiving the returned item. The right of withdrawal does not apply to opened hygiene/personal care products, opened consumables (teas, incense, oils), or personalized items.

Eligible Returns:

Products must be unused, in original condition, and in original packaging
Returns must be requested within 14 days of delivery
Certain items (such as opened herbal products, used incense, or personalized items) are not eligible for return due to hygiene and safety reasons

Refund Policy:

No cash refunds will be issued to the original payment method, except in cases required by law (including EU consumer protection laws)
Approved returns will receive store credit for future purchases
Store credit never expires and can be used on any Access Ascend product
P.U.R.E. Rewards™ Ambassadors: Store credit from returns can be accumulated toward the $5,000 minimum required for cash payout eligibility (subject to Ambassador Program terms)
Damaged or defective items will be replaced or refunded at our discretion

How to Initiate a Return: Contact us at support@accessascend.com or call 567.677.7968 within 14 days of receiving your order. Include your order number, photos of the item (if damaged), and reason for return. Please note: our AI chat assistant cannot process, approve, or initiate returns.

Shipping costs for returns are the customer's responsibility unless the item arrived damaged or defective.

For complete return details, please refer to our Refund Policy.

6. Ascend Together Rewards™ Ambassador Program

By participating in our Ascend Together Rewards™ ambassador program, you agree to the following terms:

Program Structure: Our ambassador program operates on a P.U.R.E. Rewards™ framework with four pillars:

P = PAID: Elite performance bonuses ($500 for every $10,000 month in network sales)
U = UNLOCK: Milestone bonuses (up to $3,750 as your network grows)
R = REACH: Cash payout eligibility (minimum $5,000 accumulated store credit)
E = EARN: Lifetime rewards (2% on all referral purchases)

Earning Rewards: Ambassadors earn 2% lifetime rewards on all purchases made by customers they refer through:

Website referral links: Tracked via cookies with a 500-day duration
Mobile app discount codes: Unique codes providing 5% off one product (not entire order)

Rewards are tracked as long as the referral connection remains active. If a customer's connection to your referral link or code is broken or removed, you will no longer earn rewards on that customer's future purchases.

Rewards Redemption:

Rewards are issued as store credit to your ambassador account
Store credit can be used for purchases on accessascend.com or the Ascend Together mobile app
When you accumulate $5,000 or more in store credit, you may request a cash payout
Cash payouts are converted at a 1:1 rate (100% value, no penalties or fees)
Unlimited cash payouts per year (balance resets to $0 after each payout)
Cash payments processed via PayPal, Venmo, Zelle, or check within 7 business days

Tax Compliance:

You must submit a completed W-9 form before receiving your first cash payout
If your total cash payouts in a calendar year equal or exceed $600, we will issue a 1099-NEC tax form
You are responsible for reporting all rewards earnings to tax authorities in your jurisdiction
Failure to provide required tax documentation may result in suspension of cash payout eligibility

Program Management:

The ambassador program is managed through BixGrow, a third-party platform
By joining the program, you consent to sharing necessary data with BixGrow for tracking and rewards calculation
We reserve the right to modify, suspend, or terminate the ambassador program at any time with 30 days' notice
Fraudulent activity, policy violations, or abuse of the program may result in immediate account termination and forfeiture of rewards

Ambassador Conduct:

You must accurately represent Access Ascend products and brand values
You may not make false, misleading, or exaggerated claims about our products
You must comply with FTC guidelines for affiliate/ambassador disclosures
You may not use spam, unsolicited messages, or deceptive marketing practices
You may not bid on our brand name or trademarked terms in paid search advertising

For complete ambassador program terms, visit: rewards.accessascend.com/terms

7. AI Chat Assistant — Disclosure & Limitations

Access Ascend: Gateway to Ascension uses an AI-powered chat assistant on our Website to help answer general questions about our products, orders, and store information.

By using our AI chat assistant, you acknowledge and agree to the following:

The AI assistant is provided for informational and customer service purposes only
It is not a licensed financial advisor and cannot provide financial, investment, tax, or accounting advice
It is not a licensed medical professional and cannot provide medical diagnoses, treatment recommendations, or health advice of any kind
It is not a licensed legal professional and cannot provide legal advice, interpret contracts, or advise on legal matters
It is not a licensed therapist or mental health professional and cannot provide psychological, emotional, or mental health guidance
It cannot process, approve, initiate, or confirm orders, returns, refunds, or account changes — all such requests must be directed to our support team
Responses generated by the AI assistant may not always be accurate, complete, or up to date — always verify important information with a qualified professional or our support team directly

Access Ascend is not liable for any decisions made based on information provided by the AI chat assistant. Use of the AI assistant does not create any professional, advisory, or contractual relationship between you and Access Ascend.

For order-specific, return, refund, or account inquiries, contact our support team directly: Phone: 567.677.7968 | Email: support@accessascend.com

General Disclaimer

All products, content, and communications provided by Access Ascend — including product descriptions, spiritual wellness information, and AI-assisted responses — are intended for educational, spiritual, and personal enrichment purposes only and are not a substitute for professional advice in any field, including but not limited to:

Medical or healthcare advice
Financial, investment, or tax planning
Legal counsel
Mental health or therapeutic services

Always consult a qualified professional before making decisions based on any information provided through our store, Website, or chat tools.

8. SMS Marketing and Communications

By providing your phone number and consenting to receive SMS messages, you agree to receive promotional text messages, order updates, and other communications from Access Ascend at the number provided. Consent to receive SMS marketing is not a condition of purchase.

Message frequency varies. Standard message and data rates may apply based on your mobile carrier plan. You are responsible for any charges from your carrier.

You may opt out of SMS marketing at any time by replying STOP to any message, contacting us at support@accessascend.com, or calling 567.677.7968. After opting out, you will receive one confirmation message, and you may continue to receive transactional messages related to your orders (such as shipping confirmations).

For assistance, reply HELP to any SMS message or contact us directly.

We are not responsible for delayed or undelivered messages due to carrier issues or technical failures.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using this Website, you consent to our Privacy Policy. Please review it to understand how we handle your data, including data collected through Ascend Together Rewards™.

10. Intellectual Property

All content on the Website, including text, images, logos, product descriptions, designs, and the ◆ P.U.R.E. Rewards™ framework and branding, is owned by Access Align Corporation or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use our content without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Access Ascend, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, products, services, AI chat assistant, or participation in Ascend Together Rewards™ — including but not limited to loss of profits, data, rewards, commissions, or spiritual/emotional outcomes. Products are provided "as is" without warranties of any kind, express or implied.

Our total liability to you for any claim arising from your use of the Website, products, or participation in Ascend Together Rewards™ shall not exceed the amount you paid for the product(s) in question or the value of rewards forfeited, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Access Ascend, its owners, employees, affiliates, and service providers from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of products, violation of Ascend Together Rewards™ Terms & Conditions, failure to comply with tax reporting obligations related to cash payouts, or infringement of third-party rights.

13. Dispute Resolution

Informal Resolution: Before filing any formal claim, you agree to contact us at support@accessascend.com or call 567.677.7968 to attempt to resolve the dispute informally.

Governing Law: These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

Jurisdiction: Any disputes that cannot be resolved informally shall be resolved exclusively in the state or federal courts located in Tarrant County, Fort Worth, Texas. You consent to the personal jurisdiction of these courts.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with the updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance. We encourage you to review these Terms periodically.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

Access Ascend: Gateway to Ascension Phone: 567.677.7968 Email: support@accessascend.com

We're here to support your journey!